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Alqasim, Saudi Arabia
Posted 2022/09/14 05:09:01
Expires 2022-10-04
Ref: JB1100027051
Job Description
- Responsible for training call center agents to make sure that service delivery on their part is always up to speed
- Responsible for allocating work-time to call center agents according to the workload (frequency of calls)
- Oversee the recruitment of required and qualified personnel to fill job openings for call center agents
- Maintain and enhance call center operations by supervising system performance(s), identifying and providing solution(s) to problems
- Prepare call center performance reports
- Manage call center equipment by ensuring repairs and replacements as at when due
- Determine call center operational strategies by conducting exercises like performance reviews, capacity planning, and needs assessment.
- Prepares call center performance reports by collecting and analyzing call agents’ data.
- Evaluates individual performance reviews and overall team effectiveness with upper management.
- Helps call agents with challenging customer service issues.
- Monitors team performance and provide tools if necessary.
- Determines call center operational strategies by evaluating team results and objectives.
- Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
- Meets financial targets by estimating performance requirements and preparing annual budgets.
- Presents monthly and annual call center action plans and objectives.
Skills
- Excellent understanding of technology, software applications, and phone and computer systems
- Advanced customer focus and customer service skills
- Exceptional training and coaching skills to motivate employees
- Great verbal and written communication skills
- Ability to remain calm and in control of a situation
Job Details
Job Location
Alqasim, Saudi Arabia
Job Role
phone banking
Joining Date
2022-10-01
Employment Status
Full time
Employment Type
Employee
Number of Vacancies
4
Preferred Candidate
Career Level
Management
Years of Experience
Min: 2 Max: 5
Gender
Female
Nationality
Saudi Arabia