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إنتهت صلاحية هذا الإعلان الوظيفي لقد إنتهت صلاحية هذا الإعلان الوظيفي و هو غير مفتوح حاليا لأي طلبات عمل.

إرفاق

Customer experience officer

الرياض, السعودية تم النشر 2022/05/16 08:39:11 تنتهي 2022-06-15 الرقم المرجعي: JB1100023946

وصف الوظيفة

  • Provide marketing and sales support to the Directors as needed.
  •  Generate excitement about the company and its offerings through web, social media and personal interactions.
  • Contribute to business research and produce engaging collaterals to deliver differentiating customer experience.
  • Take ownership for service quality and client satisfaction issues.
  •  Tracking customer experiences across online and offline channels.
  • Keeping informed of industry trends and new CRM technologies.
  • Developing feedback surveys.
  • Scheduling in-person and online meetings with customers
  • Thinking of ways to show appreciation to loyal clients and other methods to improve and maintain the overall brand experience.
  • In consultation with the Directors, implement an effective customer relationship management system to foster customer loyalty.
  • Oversee the day to day customer operations to ensure delightful customer experience at all stages of the customer engagement.
  • Assist the Directors in establishing coordination with the internal teams to deliver seamless customer service.
  • Collaborating with other teams to enhance customer services and brand awareness.
  • Evaluating after-sales and support services, and facilitating improvements.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

المهارات

  • Expert level written and verbal communication skills.
  •  Attention to Detail.
  •  Quick to learn
  •  Microsoft Office Skills
  •  Internet savvy skills
  • Ability to work with minimal supervision
  •  Empathy
  •  Solid knowledge of online customer engagement platforms and channels.
  • Great organizational and time management abilities
  • Creative problem solving skills with creative solutions

المؤهلات العلمية

Bachelor degree in digital marketing

تفاصيل الوظيفة

مكان الوظيفة الرياض, السعودية
الدور الوظيفي التسويق والعلاقات العامة
نوع التوظيف موظف

المرشح المفضل

المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الرياض, المملكة العربية السعودية
الشهادة بكالوريوس

وظائف ذات صلة

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